Recent Water Damage Posts

Flood or Water Damage: What Do You Do

2/5/2017 (Permalink)

When you have water damage, you will quickly decide “Do I need help?” and “Who do I call for a flood?”

Consider these common scenarios: A second floor supply line leaks and water pours through the downstairs ceiling and soaks hardwood floors; A pipe bursts on first floor and water soaks carpets and the tile on the kitchen floor; You come home to a house soaked with humidity with wet walls, saturated a saturated ceiling and standing water in the basement.

Clearly in these cases, you call SERVPRO Team Randolph for help.

But what if the damage is not as obvious and you are tempted to mop, towel and fan. Here are a few things to consider:

Wet Seeks Dry: This means that water is always trying to seep into dry building materials and contents.  Depending on how long the water has been there the moisture can cause warping, delamination and the staining.  Just as it takes time for moisture to find its way into flooring and drywall, it takes time and a strategy to get the water back out. The Experience, Education and Equipment of a professional mitigation company are often required.

Secondary Damage from a Water Loss Can Exceed the Original Damage: The Insurance Industry has a thick book of suggested guidelines for contractors dealing with water damage.  Experience has shown that house floods ruin finishes, compromise the bones of a home and create a health hazard. 

Team Randolph Has Seen It Before: We address variations of the situations described above hundreds of times a year.  The only common factors are water and the worry that things are going to be fixed.  We understand water and we understand that no matter how familiar your issue is to us, it is scary, frustrating and upsetting to you. 

In the rare case we come across a situation we have not seen before, we can reach out to our SERVPRO network for guidance and advice. SERVPRO is the largest and most trusted company by consumers nationwide.

For SERVPRO Team Randolph there are no impossible messes. The cleanup begins with a call.

Property Manager Partnerships: A Win-Win

1/10/2017 (Permalink)

Property Managers as Partners

The winter months can create significant challenges for property managers. Snow and ice don’t have the predictability of grass and shrubs.   Further, grass and shrubs don’t cause ice damming and pipe freezes.  

How you react to the challenges of winter can set the tone of your relationship with HOAs and association boards come spring and summer. Your clients are likely to forgive you for that which you can’t control so long as they constant progress toward restoration of their lives, starting yesterday.

Team Randolph recognizes the urgency to react and to immediately build a recovery plan when we partner with property managers. Winter months aren’t the time for training in front of upset tenants.  Our crews receive technical and service training to identify a situation and do the right thing and to be sensitive to a situation.

Our office works with our partners to make sure documents flow through the right channels which simplifies settlement whether there is a claim or the job is a direct pay. We also anticipate and recognize coverage issues so that tenants and owners understand how the claim will be settled.

The SERVPRO brand is the most recognized and respected brand in the mitigation industry so your first decision to call on Team Randolph should be an easy one. No one gets fired for hiring the industry leader.

Beware the Penetrating Power of Bitter Cold

2/8/2016 (Permalink)

Water Damage Beware the Penetrating Power of Bitter Cold We find trouble wherever it lurks

Roof and insulation issues don't reveal themselves on warm, sunny days.  The next couple of weeks are going to be bitterly cold with swirling wind and snow.  With cold, wind and snow will come pipe bursts, ice damming and other unfortunate breakdowns.  

SERVPRO of Naugatuck Valley and our sister company Connecticut Reconstruction Services stand ready to put your home or business back in pre-loss condidition.

Our professionals follow IICRC protocols to make sure that your structure is fully restored and there are no secondary concerns, like mold.  Not only will the structure be like new but you will receive everything you need to file a claim with your insurance company if you choose.

Our process includes: identifying all the sources and types of water; monitoring of atmospheric and material considitions for drying analysis; a comprehensive diagnostic inspection for trapped or hiddent moisture; removal of wet materals; removal or containment of furniture; carpet and Pad service; application of disinfecting and deodorizing agents if necessary; utlization of specialized drying equipment; and disposal of refuse.

While the mitigation is taking place, CRS works with your insurance carrier so there is a seamless transition from cleaning to repair.   The same team sticks with you the whole way.

We don't wish ourselves on anyone but when issues come up, we are ready to help.